Refund Policy

Shipping Notice

Please be advised that air bubbles inside the cup may occur as a natural result of the shipping and handling process. These air bubbles are considered unavoidable and are not grounds for replacement or refund.

Custom Orders / No Returns

All sales are final. We do not accept refunds, cancellations, or returns once an order has been placed, as each item is a custom product made specifically for you.

Damages & Issues

Please inspect your order immediately upon delivery. If your item arrives defective, damaged, or incorrect, contact us within 48 hours of delivery so we can evaluate the issue and make it right. Claims submitted after 48 hours will not be eligible for a replacement or refund.

Exceptions / Non-Returnable Items

Certain items are non-returnable, including but not limited to:

Custom or personalized products
Perishable goods (such as food, flowers, or plants)
Personal care or beauty products
Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

If you have questions or concerns about a specific item, please contact us prior to placing your order.